Hi dear pet lovers!
Thank you for choosing our pet water dispenser product. We know you can’t wait for your furry friends to enjoy the fresh water. The following is our shipping policy to give you a clear understanding of the shipping process of your order:
Our pet water dispensers are dispatched from 1024 Central Ave N m3, Kent, Washington State, 98032-3084.
Use DHL Express throughout the site and get free shipping on orders over $150!
Order processing time
Thank you for choosing our pet water dispenser. We will start processing as soon as possible after receiving your order, usually within 1-2 business days after placing the order. If there is a holiday, it will be postponed.
Our order processing time is Monday-Friday/8:00 AM-4:00 PM (PST).
Our order cutoff time is 4:00 PM (PST), Monday-Friday, orders placed after 4:00 p.m. Monday -Thursday will be prioritized for processing at 8:00 a.m. the following day.
Orders after 4:00 PM (PST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
If the order has not been processed for more than 2 business days, please contact our customer service Birianna Bowling by sending an email to [email protected]. We will refund you or process the order with priority. Thank you for your patience.
Shipping time
I know you can’t wait for your pet to enjoy the pet water dispenser, so we will do our best to ensure that the order is delivered safely in the shortest possible time.
We choose the reliable DHL Express. The shipping time is 3-5 business days. In case of holidays, it will be postponed.
If the shipping time exceeds 7 business days, you can contact our customer service Birianna Bowling via email [email protected] to request a refund or re-shipment.
Delivery time
Usually, the delivery time is calculated from the date of order processing, which is generally 4-7 business days. In case of holidays, it will be postponed.
If you have not received your pet water dispenser after more than 7 business days, you can contact our customer service Birianna Bowling directly at [email protected] to apply for a refund or have us reship it.
Shipping fee
We have DHL Express as a shipping method.
DHL Express
Orders less than $150 (included): $6
Order over $150: free
Please note that we do not charge additional shipping tax.
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
I know you are looking forward to not only an efficient pet water dispenser, but also a beautiful and safe packaging. Here, we want to assure you that we pack every order with care.
We will pack your pet water dispenser in cartons and add plastic foam paper inside to prevent collisions to minimize potential shipping damage.
The package contains the pet water dispenser you purchased and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Package size: 11.81*11.81*9.84 inch
Product weight: About 3.52 lbs
Sign for order
We recommend that you sign for receipt in person. If you are unable to sign for the package in person, you can choose to designate someone else to sign for it, or negotiate with the courier company to place the package in a safe place.
When signing for the order, please open the package and check whether the pet water dispenser is intact. If there is any damage or discrepancy with the pet water dispenser, please reject the order and contact our customer service Birianna Bowling immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of the pet water dispenser when signing for it in case you need to return or exchange it later.
Questions You Might Be Concerned About
1. Which countries can orders be shipped to?
In order to ensure the quality of our services, we are currently only able to sell in the United States.
We ship from 1024 Central Ave N m3, Kent, Washington State, 98032-3084.
2. How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the DHL Express order number.
3. Can I change my order information?
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details.
Once an order is shipped, this information cannot be changed.
Rest assured, we are committed to ensuring every pet has access to fresh water. If you have any other questions or concerns, please feel free to contact us and we will respond to you within 1 business day.
Phone: +(1)(720) 613-2923
Customer Service: Birianna Bowling
Email: [email protected]
Thank you for your trust and support!
